QUESTIONS FREQUENTLY(FAQs)

El servicio StayPremium Management de Casasol Holiday está diseñado exclusivamente para propietarios en Nerja que deseen delegar completamente la gestión de sus propiedades para alcanzar una alta rentabilidad sin preocupaciones. Este servicio es ideal para aquellos propietarios que prefieren no involucrarse en el día a día de la gestión y quieren asegurarse de que cada aspecto de su propiedad sea manejado por profesionales. Con StayPremium, nos encargamos de todo: desde la comercialización y reservas hasta la recepción de huéspedes, limpieza, mantenimiento y más, asegurando tranquilidad total y un rendimiento óptimo de su inversión inmobiliaria turística.

Yes, apart from the quality policy maintained by Casasol Holiday, in Andalusia it is compulsory to comply with DECREE 28/2016 OF 2 FEBRUARY, ON HOUSES FOR TOURIST PURPOSES AS AMENDED BY DECREE 31/2024, OF 29 JANUARY AND AMENDING DECREE 194/2010, OF 20 APRIL, ON TOURIST APARTMENT ESTABLISHMENTS. Please send us information about your property, such as address and cadastral reference, and we will advise you with the best option adapted to your case.

Decree 31/2024 of 29 January requires the licence holder to be the operator, in this case Casasol. If the licence holder has more than two dwellings in a complex, he/she must create a tourist apartment complex. Depending on where your property is located, we will register it as a VUT (Vivienda de Uso Turístico) in the name of Casasol, or as a Tourist Apartment (AT), extending our tourist apartment complex with your property. As leaders in Nerja we have several sets of tourist flats in various urbanisations/buildings that make it easy for the owner to include their property for rent quickly, efficiently and without bureaucracy, as long as it complies with the legal requirements.

With the increase in travellers and competition, it is important to have a pricing strategy to achieve high occupancy and profitability. Revenue Management is the application of analytical tools that predict consumer behaviour in the micro market and optimise the availability and price of accommodation to increase revenue. The technology applied by Casasol allows us to analyse competitors in real time and always set a competitive rate, respecting all important factors such as competitors' strategy, long weekends, public holidays and important events in the area. Our revenue system constantly adapts the rates to the real market situation in order to achieve the highest occupancy and profit for both parties.

The minimum duration of bookings is generally set between 5 and 7 days. Only when the system detects a free period of 2 to 5 days within 2 bookings, we release that period and modify the price according to demand if necessary. This process allows us to increase occupancy and prevents a 3-day booking from blocking a possible free period, especially in summer.

We have many enquiries and direct bookings for longer periods in the winter months, from October to April. This is why we set up our booking system so that the guest can book the property directly on our website at a special long term rate. This makes it easier for us to fill the winter months with guests from Northern and Central Europe as well as Canada.   

This is what we do without you having to pay anything:

1. We carry out a photo and video report of your flat, taking care of the most commercial aspects and highlighting everything that will help us to generate the greatest interest.
2. Our marketing department will write a description of your flat and your area in several languages translated by human and native translators.
3. We will start various commercial actions on the commercial stages and subsequently within social media and in local magazines, in our newsletter and on our group of websites.
4. We will email the new property to our customers. We have been building trust with thousands of clients since 1998.
5. In addition to publishing your flat on our own Casasol Holidays group of websites.

Your flat will also be represented by our physical agents in France, Germany and England. It is also distributed in local travel agencies.

In addition to having a strong digital presence, we have an office at street level comprising the reception and the Back Office. It is the main meeting point for travellers. The work of our reception team is similar to that of a hotel reception department. Travellers enjoy a professional and multilingual service.

We have several ways for customers to communicate with us. Our website, email and also WhatsApp. In addition, we have people ready to answer the phone all day long.

In addition to advertising your property on our own website, Casasol Holiday guarantees that it will be visible on the most important portals in the sector, such as Booking.com, Airbnb, VRBO, etc. And this in real time, avoiding duplicate bookings.

There are several possibilities on the market to promote a property on multiple portals in real time. However, most companies only offer partial synchronisation, such as the calendar via ICAL. This means that not only the calendar is updated, everything else has to be entered or modified manually on each portal. If, for example, to fill a gap between two bookings we want to change the minimum stay from 7 to 3 days we would have to manually enter all portals and change this occupancy rule.

At Casasol we have an effective solution. We change any occupancy rule, price or description on all portals in real time without losing booking opportunities.

AT classified flats attached to our tourist apartment complexes will also have access to the hotel industry's sales channels, such as large tour operators, bed banks, among others, which are reserved exclusively for the hotel industry.

With the transformation to digitalisation, the guest expects an immediate response to every enquiry. The first to respond to the enquiry is the winner here, and if you can answer them in their own language, you increase the chances of closing the booking. Our reservation agents are continuously trained and we prepare a detailed question and answer script for each property. This ensures a unique and personalised experience before, during and after the stay. With this process we achieve a high rate of repeat bookings.

Our contracts have no fixed duration and can be cancelled at any time. However, bookings confirmed up to 12 months in advance must be respected by both parties.

Our booking system automatically sends an email to the owner with all relevant data. In addition, you can access the owner's intranet at any time and view availability, all bookings, settlements and open or blocked dates.

 each booking 5-10 days after departure by bank transfer.

No problem. At Casasol Holiday we are used to receiving properties from other agencies, so we adapt to make the transition as efficient and smooth as possible. We respect all confirmed bookings and, if you prefer, for a reduced fee, we can manage the booking, including key handover, cleaning and other services.

No, you don't have to worry about that. Casasol Holiday provides a kitchen cleaning KIT and a bathroom KIT. This set includes a pair of toilet rolls for each bathroom, soap and shampoo.

A good bottle of wine or cava and water, some nuts or chocolate, depending on the season. All this is included in our service.

We love that the owners are involved in the decoration and improvement of their home. You just need to make sure that the house isn't booked up and can be easily accessed whenever you want it. Whether you need a reliable builder for your renovation plans, an excellent painter, a stylish interior designer or a high quality electrician to install the latest in home automation with Google's Alexa assistant, feel free to contact me directly.

Our network is thoroughly tested and selected!

A 24-hour emergency number is available to clients and owners for any emergency.

We hold a deposit for each client using their credit card which we will return to them when they leave the flat if it is in the same condition as when they arrived. From the type of clients we have received over the years we can assure you that this hardly ever happens. In general, clients who have left a deposit are well behaved.

Our cleaners and cleaning staff are legally on our payroll and most of them have been working with us for many years. Our cleaning process is not a simple cleaning, but rather a thorough cleaning, no matter if the property has been occupied for 5 days or 2 months. Apart from that, quality is guaranteed by our quality control processes.

One of our supervisors scrupulously checks all the cleanings carried out. To give you an idea of the control procedure we use a black light, just like in 5 star hotels. In order to guarantee high quality we use and control our own in-house laundry.

Yes, it is essential to ensure a quality service that all properties use a unified type of bed linen and towels. New owners will be charged a one-off set-up fee to cover acquisition costs, in accordance with our price list. In addition, in 2025 we will be expanding our laundry facilities at the other end of the village, which will service Casasol exclusively, further improving the efficiency in the management of these services.

Our commission is reasonable, adjusted to the market and varies according to the size and location of the property, as it is not the same to manage a property in the centre of Nerja as it is in the outskirts. For smaller flats we have a different percentage than for larger properties. The percentage is non-negotiable, as it is calculated exactly to cover our costs and our profit. Additional payments can be, for example, for any work that is necessary. The most typical is a hot water breakdown, electricity problems, etc.

There are many reasons, to mention the most important ones:

• We have an international vocation, and we have shown during the pandemic that we are able to adapt to the current situation and turn the pandemic into an opportunity.

• We are the only agency open 7 days a week.

• As far as we know, we are the only company in Nerja that offers the whole service first hand with our own cleaning and laundry staff

• Appart. We are NOT a real estate agency, we do not do sales. This means that all our staff and our strategies are 100% focused on increasing the rental yield on each and every property.

We always welcome our guests personally to explain all the advantages of your property and Nerja. We also like to meet face to face to build a ‘human’ relationship and make sure guests are informed of all the details, so they can start enjoying their holiday. Apart from that, we guarantee with this service that guests will not get lost desperately looking for the property, the key box or anything like that.

I have just bought a property, but I am not on site to attend to the delivery, Wi-Fi installation or any other issues. Do you cover this type of service?

Yes, we are used to helping owners get their property ready. This means that you can book our on-site management service for any problems you may need to solve. Our network allows us to solve any problem, if we can't do it we will find someone who can. In order to ensure that our quality standards are met, a first cleaning is mandatory to make the flat ready for renting according to our price list.

Yes! Search giant Google is entering the vacation rental market. Similar to hotel ads, integration with vacation rentals requires partners to perform ad hoc tasks to configure vacation rental properties and prices to be displayed to users.

Casasol is able to list your property on Google Travel with just one click, although currently only in Nerja.

In addition, we have new connections: Hispanoa, Iberimo Portal, Likibu and Plusholidays

For 2025 is the inauguration of our own laundry, which will exclusively serve Casasol. This laundry will be connected with a modern intercom system to our head office in Calle Los Huertos, which will allow us to maintain high levels of efficiency and control in the management of linen and towels, thus guaranteeing an even more agile and coordinated service for our owners and guests.

Let's take off together in 2025

Due to the new decree of 2024, the classification of ‘tourist flats’ (TA) gives us significant commercial advantages. This new category opens doors to sales channels that were previously reserved exclusively for the hotel industry, such as bed banks and large tour operators, including Jet2Holidays. This gives us much greater exposure than that available to conventional holiday homes.

This access to new distribution channels is high on our agenda for the World Travel Market (WTM) in London and FITUR in Madrid, where we are actively participating. Until now, the holiday market has not had access to these channels. By participating in them, we will be able to consolidate and expand our presence in the market, making the most of the advantages offered by this new classification.