STAYONLINE MANAGEMENT

StayOnline Management está especialmente diseñado para propietarios de viviendas de uso turístico (VUT), apartamentos turísticos (AT) y hostales (HS) en toda Andalucía. Este servicio es perfecto para quienes buscan optimizar la visibilidad y las reservas de sus alojamientos sin la necesidad de gestionar los detalles operativos y comerciales. Nuestra central de reservas promociona tu propiedad en todos los canales de venta importantes, ajustando las tarifas diariamente para asegurar la mejor oferta. Operamos de 9 a 23 horas para gestionar reservas telefónicas, las cuales son confirmadas y enviadas directamente al propietario, facilitando un proceso eficiente y rentable.

Yes, it is essential that your flat meets certain legal requirements in order to use our StayOnline Management service. It is essential that the owner has the corresponding licence for the operation of tourist accommodation.

With the increase in travellers and competition, it is important to have a pricing strategy to achieve high occupancy and profitability. Revenue Management is the application of analytical tools that predict consumer behaviour in the micro market and optimise the availability and price of accommodation to increase revenue. The technology applied by Casasol allows us to analyse competitors in real time and always set a competitive rate, respecting all important factors such as competitors' strategy, long weekends, public holidays and important events in the area. Our revenue system constantly adapts the rates to the real market situation in order to achieve the highest occupancy and profit for both parties.

The minimum duration of bookings is generally set between 5 and 7 days. Only when the system detects a free period of 2 to 5 days within 2 bookings, we release that period and modify the price according to demand if necessary. This process allows us to increase occupancy and prevents a 3-day booking from blocking a possible free period, especially in summer.

We have many enquiries and direct bookings for longer periods in the winter months, from October to April. This is why we set up our booking system so that the guest can book the property directly on our website at a special long term rate. This makes it easier for us to fill the winter months with guests from Northern and Central Europe as well as Canada.

To advertise your property effectively, we require the owner to provide high quality photos, which should be taken by a professional photographer. This ensures that your accommodation is shown in the best possible light on all marketing platforms. In addition, we will send you a detailed questionnaire about your property to understand its unique features and selling points. With this information, we generate a powerful and attractive marketing description.

Casasol Holiday stands out for its strong digital presence and reservation centre, which responds to customer requests and queries from 9am to 11pm daily. Our team offers a professional and multilingual customer service, similar to that of a hotel reception department, ensuring that travellers enjoy a high quality experience from the moment of their first enquiry through to their stay.

Customers can communicate with us through our website, email, WhatsApp and we also have staff ready to take phone calls around the clock. These channels facilitate continuous and efficient interaction, ensuring that all needs and queries are addressed in a timely manner.

With the transformation to digitalisation, the guest expects an immediate response to every enquiry. The first to respond to the enquiry is the winner here, and if you can answer them in their own language, you increase the chances of closing the booking. Our reservation agents are continuously trained and we prepare a detailed question and answer script for each property. This ensures a unique and personalised experience before, during and after the stay. With this process we achieve a high rate of repeat bookings.

Our contracts have no fixed duration and can be cancelled at any time. However, bookings confirmed up to 12 months in advance must be respected by both parties.

Our booking system automatically sends an email to the owner with all relevant data. In addition, you can access the owner's intranet at any time and view availability, all bookings, settlements and open or blocked dates.

To each booking 5-10 days after departure by bank transfer.

No problem. At Casasol Holiday we are used to receiving properties from other agencies, so we adapt to make the transition as efficient and smooth as possible. We respect all confirmed bookings and, if you prefer, for a reduced fee, we can manage the booking, including key handover, cleaning and other services.

It is essential that the owner maintains a 24-hour emergency telephone number. Casasol markets the accommodation and provides the owner's contact details directly to the client, facilitating the organisation of the arrival and the coordination of any other necessary details.

The owner must inform us on the day of the guest's departure of any breakage, so that we can proceed with the retention of the deposit if necessary.

In the Casasol StayOnline plan, we focus exclusively on marketing and booking generation. Cleaning, arrival and departure management and maintenance of the property are the responsibility of the owner.

Our commission is reasonable, adjusted to the market and varies according to the size and location of the property, as it is not the same to manage a property in one location or another.

Hiring Casasol Holiday's StayOnline plan is essential for owners looking not only to maximise the occupancy and profitability of their properties, but also to professionalise the management of their holiday rentals. Here are the key reasons to choose us:

1. Maximising Visibility: We ensure that your property is visible on all major booking channels, which increases the chances of year-round bookings. Studies show that professionally managed properties achieve up to 40% more revenue compared to self-management.
2. Rate Optimisation: We adjust rates daily based on market demand, ensuring you always get the best possible price for your rental.
3. Professional Service: Our professional, multilingual customer service handles all enquiries and bookings, facilitating a stress-free experience for both owner and guest.
4. Technological Efficiency: We employ advanced technology to handle bookings and communications efficiently, ensuring that all processes are smooth and seamless.

By delegating the marketing and reservation management to Casasol Holiday, you free up time and resources that you can devote to further improving your property or to other projects, while we ensure that your investment generates the maximum possible returns.

Once the booking is confirmed, we inform the owner about the details of the booking, providing all the necessary details of the guest. It is the owner's responsibility to contact the guest to arrange the arrival. This personalised approach allows the owner to coordinate directly with the guest any particularities regarding check-in, such as key handover and document verification, ensuring that the process is as smooth and welcoming as possible.

Yes, search giant Google is entering the vacation rental market. Similar to hotel ads, integration with vacation rentals requires partners to perform ad hoc tasks to configure vacation rental properties and prices to be displayed to users.

Casasol is able to list your property on Google Travel with just one click, although currently only in Nerja.

In addition, we have new connections: Hispanoa, Iberimo Portal, Likibu and Plusholidays

Let's take off together in 2025